FAQ

Frequently Asked Questions

These are some of the questions we have answered for many of our customers over the years.

Stash helps users spend freely; save easily; pay bills ; get loans and enjoy free transfers. Stash is a product of Stash Fintech Ltd.

Yes, Stash Fintech Ltd was incorporated by Corporate Affairs Commission (CAC) on 31st January 2018 with RC number 1467750.

Yes, Stash Microfinance Bank is licensed by Central Bank of Nigeria (CBN) and deposits are insured by Nigerian Deposit Insurance Corporation (NDIC).

A phone number and Bank Verification Number (BVN). Other documents such as Valid Identity card, facial verification etc. may also be required. What are your product offerings? Free and Fast Transfers; Payments , Bills, Data, Recharge, Savings, Loans etc.

We need to verify your identity to secure your account.

Stash is secured. You have the option to login or confirm transactions through facial ID, fingerprint ID and many other security features.

Click on the To-Do bar on the Homepage and provide the required items.

Stash is a mobile app that enables you save, invest and earn effortlessly. It promotes savings culture and financial literacy.The app also enables users save or invest.

To enjoy higher limits of transactions.

Tier 0: No BVN was provided during sign up. No documents were provided. No transactions can be done. Tier 1: Phone Number and BVN provided: User can perform up to N50,000 daily transactions. Tier 2: Phone Number, BVN, ID Card or proof of address provided. User can perform up to N300,000 daily transactions. Tier 3: All documents provided and verified. No limits to transactions

By sharing your referral link to friends on social media and all other platforms. They click on your link to download Stash while you we pay you for introducing them..

You earn N500 for every new user you successfully invite to Stash.

Our physical offices are at : 1a, Hughes Avenue, Alagomeji, Yaba, Lagos, Nigeria. Plot 750, Aminu Kano Crescent, Wuse 2, Abuja, Nigeria.

By sending us an e-mail: support@stashng.com; By calling us: +234 701 1113 422; +234 802 1111 820 By engaging our social media handles:

Login to your app, locate the Help and Support page on the Homepage, click on Submit a Complaint, fill the complaint form, and send.

By visiting our website www.stashng.com You can also watch videos and other contents in the Help and Support section.

Visit iOS apple store or Playstore. Search Stash. and download the app, install, sign up, follow the instructions, and sign in to enjoy a world of freedom.

To enjoy higher limits of transactions.

Follow the sign-up process, provide your Bank Verification Number (BVN) and other documents to get your account number.

No.

No. Stash staff, agents or representatives will not call you to request for sensitive details such as PIN, password, bank card details etc.

No. We have SMS, email, in-app, and push notifications. They are all free.

Free and fast transfers; swift customer support; save as you spend; locked savings option; high savings returns; bills and payments, easy user interface, rewards on transactions, access to loans etc.

Yes. Stash does not share your information with third parties. We also do not store some sensitive information on our database. Our data policy complies with the Nigerian Data Protection Regulation (NDPR) Act. Pls read our data policies for more information.

Unlocked savings and funds in your account can be withdrawn at any time. Locked savings can only be withdrawn when you complete your savings target or number of days required.

Yes , you can.

Please, go to Settings to delete your account. Kindly ensure your saving or loan balance is zero before attempting to delete your account.

Experience premium banking experience with Stash.

Join over 100,000 happy Stash users today. Download StashBox app to enjoy
free transfers and free withdrawals, Earn N500 when you refer your friends to Stash and more.